Among these conflicts, there may be a language in an MSA that clearly shows that a customer cannot copy certain proprietary tools or processes of the service provider and use them again and again with other companies that are not part of this MSA, at least not without permission. Each company`s legal department probably has a slightly different view of what should be in an MSA or not, but if you want to keep a professional service team like IMPACT, there may be common areas and languages you need to understand. Risk allocation is the other factor. If companies accept an MSA, the new agreement may affect existing contracts. Insurance contracts are particularly important. An MSA protects the parties by describing the risks faced by each company. .